In-stock items are processed and shipped within 3-5 business days or available for pick-up in store by appointment.
Special Orders (made to order, special orders or back-ordered items) may take as little as 2 weeks and up to 12 weeks to fulfill depending on the product). If you have a strict deadline before receiving a product, please reach out to us before placing an order and we will do our best to accommodate.
In House Custom Designs may take 2-12 weeks (timing will vary by complexity) and will be processed and shipped within 3-5 business days of completion or arranged to be picked up in person. Read more about our custom designs process here.
Returns & Exchanges
At The Classic Gem, we do everything we can to offer you quality, authentic jewelry. For special orders or custom designed pieces, all sales are final. If you are unsure about a product, feel free to reach out to us and we will do our best to provide guidance and answer any questions you may have so that you can feel confident in your choice.
We offer exchanges on in-stock items (or items purchased out of the showcase) within 10 days of purchase.
More policies and store benefits can be found here on our FAQs page.