Refund policy

Customer satisfaction and confidence is important to us. We truly want you to be satisfied with your experience at The Classic Gem. We offer returns or exchanges on stock items* within 10 days of purchase. In case of refund, you will receive the full amount of your purchase less any shipping and insurance costs. The refund may only be issued to the purchaser. Returned items must be in its original condition along with all documents (such as certificates* and sales receipt) that accompanied it when it was purchased. Any items that show signs of wear, have been altered, damaged, engraved, or resized will not be accepted for return. We will, however, refund shipping, handling and insurance costs in case of an error on our part. 

If you received a gift and you know it was purchased here, it may only be exchanged. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Custom designed pieces and special orders on gemstones and diamonds through partner programs, and sale items are considered final. Please note that all special order or custom designed items are final, as your final sign-off and acknowledgement is required prior to placing an order. 

Stock items* include any of the products that we typically carry.
Custom order or custom made items* include items that have been resized, modified or specifically made for you.

Certificates* are independent paperwork from a lab such that comes with a diamond or gemstone. Missing certificates are subject to a fee of $275.00 to cover the cost of insuring, shipping and re-certifying the gemstone.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theclassicgem.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theclassicgem.com and send your item to: The Classic Gem, 1 North Wabash Avenue. Booths B11-B12, Chicago IL 60602, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: The Classic Gem, 1 North Wabash Avenue. Booths B11-B12, Chicago IL 60602, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.