Coronavirus (COVID-19) Business Updates & Announcements

Jewelry Cleaning & Restoration

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Product image 2Jewelry Cleaning & Restoration

Regular price $ 25.00

Please see below for the cleaning services we provide. The turnaround time for scheduling a cleaning typically takes about 5 business days, however, please check with us if you need us to prioritize your project and we will do our best to accommodate. Services are generally not performed during weekends and will start on the next business day. Please select a service and use the button below to schedule time. 


C
leaning & Restoration Menu

Basic Clean (45 minutes-1 hour) - $25.00+ or Free (complimentary for products that we manufactured or sold).

Includes ultrasonic clean, soft bristle brushing, and heated steam clean. We provide this service complimentary to all TCG customers.
Please enter the code "Sparkle" at Checkout.

Intermediate Clean (3-5 business days) - $65.00+
This includes all aspects of the basic clean + a polish to buff out scratches and rhodium if needed.

This includes ultrasonic clean, soft bristle brushing, and heated steam clean, as well polishing to remove light scratches and rhodium plating (if necessary). 

**Recommended as a routine check-up or as needed. For engagement rings, recommended before the wedding.

Full Restoration Clean (5-7 business days) - $125.00+ 
The full restoration clean is a complete overhaul of the ring to bring it back to factory condition/like new.

This entails a deep ultrasonic soak overnight, soft bristle brushing, and heated steam clean, as well as polishing to remove light scratches and rhodium plating (if necessary). Additionally, an examination under a microscope for weak prongs, structural risks, or loose stones will be performed and any loose stones will be tightened. Additional repairs like prong re-tipping or laser welding (if needed) can be done at an additional charge. 

**Recommended for rings that are in poor condition or have been heavily used, or as a maintenance routine annually. 

Order Processing + Shipping + Policies

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Order Processing
  • In-stock items are processed and shipped within 3-5 business days.
  • Special Orders (made to order, special orders or backordered items) may take as little as 2 weeks and up to 10 weeks to fulfill depending on product). If you have a strict deadline, please reach out to us before placing an order and we will do our best to accommodate.
  • Custom Designs may take 2 to 8 weeks (timing will vary by complexity) and will be processed and shipped within 3-5 business days of completion.
  • Questions? Email us at info@theclassicgem.com, call/text us at 312 291 1436 or schedule a visit here to view items available in store.

Fully Insured Shipping
We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination. 

  • Orders of less than $10,000 will be shipped with full insurance via UPS or FedEx second-day air.
  • Items above $10,000 will be shipped and insured via UPS or FedEx next-day air. 
International Orders
All International orders are final. Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser.


Returns & Exchanges
At The Classic Gem, we do everything we can to offer you quality, authentic jewelry. For made to order, or custom designed pieces, all sales are final. 
If you are unsure about a product, feel free to reach out to us and we will do our best to provide guidance and answer any questions you may have so that you can feel confident in your choice.

We offer exchanges on in-stock items (or items purchased out of the showcase) within 10 days of purchase. 

The Making of Your Masterpiece - Abridged Version

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Make your jewelry as unique as your love story. We create precision art using the latest in Computer Aided Design and 3D printing.

Custom designs by The Classic Gem are made using the highest standards in the industry. Each diamond is hand selected and calibrated to within 0.1mm, and matched for color, clarity and table size. The results are always stunning and more importantly made with solid craftsmanship.

We make our jewelry to your exact dimensions.  Mass produced pieces are often resized to fit the finger and retrofitted to house the gemstone(s). These modifications weaken the structural integrity, creating gaps and an unfinished look. Our unique process starts with curating the best stones, and then designing around the stone to fit your unique specifications. We also account for ideal tensile strengths for durability and design best practices and aesthetics.

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