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Jewelry Cleaning

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Regular price $ 25.00

Cleaning & Restoration Services

Please see below for the cleaning services we provide. The turnaround time for scheduling a cleaning typically takes about 5 business days, however please check with us if you need us to prioritize your project and we will do our best to accommodate. Services are generally not performed during weekends and will start on the next business day. Please select a service and use the button below to schedule time.

    

Basic Clean (45 minutes-1 hour) - $25.00+ or Free (complimentary for products that we manufactured or sold).

Includes ultrasonic clean, soft bristle brushing, and heated steam clean. We provide this service complimentary to all TCG customers.
Please enter the code "Sparkle" at Checkout.

Intermediate Clean (3-5 business days) - $65.00+
This includes all aspects of the basic clean + a polish to buff out scratches and rhodium if needed.

This includes ultrasonic clean, soft bristle brushing, and heated steam clean, as well polishing to remove light scratches and rhodium plating (if necessary). 

Recommended as a routine check-up or as needed. For engagement rings, recommended before wedding.

Full Restoration Clean (5-7 business days) - $125.00+ 
The full restoration clean is a complete overhaul of the ring to bring it back to factory condition/like new.

This entails a deep ultrasonic soak overnight, soft bristle brushing, and heated steam clean, as well as polishing to remove light scratches and rhodium plating (if necessary). Additionally, an examination under a microscope for weak prongs, structural risks, or loose stones will be performed and any loose stones will be tightened. Additional repairs like prong re-tipping or laser welding (if needed) can be done at an additional charge. 

Recommended for rings that are in poor condition or have been heavily used, or as a maintenance routine annually. 

***Please note that services for Intermediate Clean & Full Restoration Clean are generally not available on weekends, though we welcome drop-offs during this time, services will not be performed until the next business day. If you need your ring the same day or during weekend slots, please contact us directly for availability and we will do our best to accommodate.

 

Order Processing + Shipping + Policies

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  • All in-stock items are processed and shipped within 5 business days.
  • Custom designs take 2 to 8 weeks (timing will vary by complexity) and will be processed and shipped within 5 business days of completion. This timeline may also apply to out of stock items, and special orders. Please inquire for more detailed information and more accurate time estimates.

Fully Insured 1-2 Day Shipping 

We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination. 

  • Orders of less than $10,000 will be shipped with full insurance via UPS or FedEx second-day air.
  • Items above $10,000 will be shipped and insured via UPS or FedEx next-day air. 

International Sales

All International orders are final. Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser.

Returns & Exchanges

At The Classic Gem, we do everything we can to offer you quality, authentic jewelry. For made to order, or custom designed pieces, all sales are final. If you are unsure about a product, feel free to reach out to us and we will do our best to provide guidance and answer any questions you may have so that you can feel confident in your choice.

We offer exchanges on in-stock items (or items purchased out of the showcase) within 10 days of purchase. 

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