Set Center Stone
Setting a center stone
Please note that we only offer this service, as a courtesy if you are purchasing a mounting or gemstone through us. All center stones purchased through the Classic Gem has complimentary setting fee. Our insurance policy only covers items sold through the Classic Gem. Restrictions apply; for heirlooms, or diamonds, laser inscription, an appraisal and/or certificate and insurance is required.
For pieces that were not manufactured by us, we may be able to assist depending on the scope of work, condition and how the piece was made, and capacity at the time of the requests. Please see our policies to see if we would be able to work with your piece here.
***Please note that services are generally not available on weekends, though we welcome drop-offs during this time, services will not be performed until the next business day. If you need your ring same day or during weekend slots, please contact us directly for availability and we will do our best to accommodate.
Ring care best practices can be found here.
Questions?
Email us at clientservices@theclassicgem.com, call/text us at 312 291 1436 or schedule a visit here to view items available in-store.
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Schedule an Appointment
Please note that we are currently not accepting repair projects for pieces that were not manufactured by us due to recent insurance policy changes.
We offer maintenance and jewelry services for products that we have manufactured to offer our clients the support and peace of mind that they have someone to go to when their items need to be serviced.
It's best to send us an e-mail ahead of time with a description of the work needed and then follow up with a consultative meeting (which can also be done virtually or via a phone call) before a drop-off.
Pictures can be emailed to clientservices@theclassicgem.com with repair or restoration requests as the subject.
Please note: The current repair timeline is approximately 2-4 weeks out depending on the complexity of the project.