Jewelers Mutual Insurance Jewelry Repair Lifetime Plan
We teamed up with the leading jewelry care and jewelry insurance company that has been a trusted partner in the jewelry industry for over 100 years.
This jewelry care plan is an extension to our warranty. We highly recommend this upgraded third party care plan. With JM care plan, it pays for your shipping both ways, and covers all repairs! Best of all, claims are easy via online forms.
What does the Jewelers Mutual Care Lifetime Plan cover?
Restoration services required as a result of breakage due to faulty workmanship OR as a result of damage due to normal wear such as:
- Shipping (both ways) for covered services
- Resetting of gemstones or diamonds bent, broken or worn prongs
- Thinning or cracked ring shanks
- Broken clasps, bracelets or chains
- Broken or stretched pearl strands
- Broken earring backs or posts
- Tarnishing and scratching
- Kinked bracelets or chains
- Refinishing and polishing
- Chain soldering
- Replacement of cracked or chipped stones (including center stones)
- Loss of diamonds or gemstones due to a defective setting
- Ring soldering
- Ring re-sizing
How to buy the right plan:
The JM Care Plan must be purchased for each individual piece of jewelry that you would like to cover. For example, if you are purchasing a wedding set, you must add a plan for each ring. To choose the right plan you just need to know the total of your ring before tax. Once you know the total find the price range your ring fits in and add that to your cart.
How do I use the JM Care Plan?
After you have purchased your plan, and something happens to the piece of jewelry in your plan. Just reach out to us by email or phone, and we will get started on taking care of your repair.
*JM Care Plan is not effective for any clients outside the U.S. territory. JM Plan is offered by Jewelers Mutual Insurance Group.
Processing + Shipping + Returns
In-stock items are processed and shipped within 3-5 business days.
Special Orders (made to order, special orders or backordered items) may take as little as 2 weeks and up to 2 months to fulfill depending on product). If you have a strict deadline, please reach out to us before placing an order and we will do our best to accommodate.
Custom Designs may take 2 to 8 weeks (timing will vary by complexity) and will be processed and shipped within 3-5 business days of completion.
Questions?Email us at email@example.com, call/text us at 312 291 1436 or schedule a visit here to view items available in store.
Fully Insured Shipping
We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination.
Orders of less than $10,000 will be shipped with full insurance via UPS or FedEx second-day air.Items above $10,000 will be shipped and insured via UPS or FedEx next-day air.
All International orders are final.Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser.
Returns & Exchanges
At The Classic Gem, we do everything we can to offer you quality, authentic jewelry. For made to order, or custom designed pieces, all sales are final. If you are unsure about a product, feel free to reach out to us and we will do our best to provide guidance and answer any questions you may have so that you can feel confident in your choice.
We offer exchanges on in-stock items (or items purchased out of the showcase) within 10 days of purchase.
More policies and store benefits can be found here on our FAQs page.