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Custom Order Terms of Agreement

The CAD jewelry process is a very unique process with a large investment of time, resources and complexity involved; from sourcing the best materials in the international market, to matching and calibrating gemstones, as well as the training and investment in the state of the art tools and techniques such as CAD/CAM (Computer Aided Drafting/Computer Aided Manufacturing), as well as time involved for designers and bench jewelers to collaborate on the project.
Custom orders are non-refundable once the process has started. While we welcome small tweaks and changes, new designs outside of the scope initially agreed upon will be considered a new project, and subject to a design change fee of $250-350.00. The Classic Gem owns all design copyright, and has the right to refuse or cancel any order. More information on the custom design process can be found here: https://www.theclassicgem.com/pages/custom-design
  • Custom design quotes are honored for 5 business days. Due to fluctuating market prices for precious metals and gemstones as well as availability of the gemstones in itself, quotes are valid for five business days from when the quote was issued. Please also note that we cannot guarantee the availability of a gemstone, center stone, rare or one of a kind items unless a deposit is made to secure the piece(s) for production.
  • Custom orders are non-refundable once the process has started: While we welcome small tweaks and changes, new designs outside of the scope initially agreed upon will be considered a new project, and subject to a design change fee of $250-350.00. 
  • The Classic Gem owns all design copyright, and has the right to right to refuse or cancel any order.

Holiday Completion Timeline:

Due to increased demand around the holidays, we can guarantee the completion of in house custom projects if orders are placed 30 days in advance at a minimum

For Instance, orders agreed up and placed by November 22nd can be guaranteed before Christmas or a pick-up date of December 23rd.

Orders agreed up and placed by January 12th can be guaranteed before Valentines Day or a pick-up date or February 13th.

It is ideal to build in extra time beyond 30 days for riskier projects. While this is a general timeframe, please confirm dates before placing an order as project complexities may vary from piece to piece.

This provides guidance around timelines for our in house custom projects only. This does not apply to different vendors and manufacturer products as they each have different timelines that can vary from as little as 5 days to 10 weeks.

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