Shipping + Insurance (Overnight/Next Day Delivery)
We partner with luxury goods shipping companies to offer domestic (USA) and international express shipping, including next day/overnight and second day delivery for a discounted rate which is fully covered by insurance. When shipping via Parcel Pro (UPS) or IFS (FedEx), your precious goods are covered by a policy that is underwritten by an A+ Rated insurance company. You'll also receive the benefit of Parcel Pro's or IFS's risk management and shipping procedures, which have been proven to reduce losses.
To coordinate shipping and purchase insurance;
- Select insurance value and shipment type.
- Fill out this form to request a label and Shipping Authorization and a team member will reach out to you with shipping and packaging instructions when approved.
- Important: Follow these shipping protocols to ensure coverage is valid.
To learn more about our luxury shipping and insurance carriers, click the links below.
Processing + Shipping + Returns
In-stock items are processed and shipped within 3-5 business days.
Special Orders (made to order, special orders or backordered items) may take as little as 2 weeks and up to 2 months to fulfill depending on product). If you have a strict deadline, please reach out to us before placing an order and we will do our best to accommodate.
Custom Designs may take 2 to 8 weeks (timing will vary by complexity) and will be processed and shipped within 3-5 business days of completion.
Questions?Email us at info@theclassicgem.com, call/text us at 312 291 1436 or schedule a visit here to view items available in store.
Fully Insured Shipping
We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination.
Orders of less than $10,000 will be shipped with full insurance via UPS or FedEx second-day air.Items above $10,000 will be shipped and insured via UPS or FedEx next-day air.
International Orders
All International orders are final.Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser.
Returns & Exchanges
At The Classic Gem, we do everything we can to offer you quality, authentic jewelry. For made to order, or custom designed pieces, all sales are final. If you are unsure about a product, feel free to reach out to us and we will do our best to provide guidance and answer any questions you may have so that you can feel confident in your choice.
We offer exchanges on in-stock items (or items purchased out of the showcase) within 10 days of purchase.
More policies and store benefits can be found here on our FAQs page.