Store Policies

On Returns or Exchanges:
Customer satisfaction and confidence is important to us. We truly want you to be satisfied with your experience at The Classic Gem. We offer free returns or exchanges on stock items* within 14 days of purchase. In case of refund, you will receive the full amount of your purchase less any shipping and insurance costs. Please note that all special order or custom design item sales are final, as your final sign-off and acknowledgement is required prior to production. If you received a gift and you know it was purchased here, it may only be exchanged. The refund may only be issued to the purchaser. Returned items must be in its original condition along with all documents (such as certificates* and sales receipt) that accompanied it when it was purchased. Any items that show signs of wear, have been altered, damaged, engraved, or resized will not be accepted for return.  We will, however, refund shipping, handling and insurance costs in case of an error on our part. 

Stock items* include any of the products that we typically carry.
Custom order or custom made items* include items that have been resized, modified or specifically made for you.
Certificates* are independent paperwork from a lab such that comes with a diamond or gemstone. Missing certificates are subject to a fee of $275.00 to cover the cost of insuring, shipping and re-certifying the gemstone.

On Manufacturing Warranty and Maintenance:
At The Classic Gem, we stand behind every product that we create. We do everything we can to offer you beautiful, original, fine jewelry to celebrate life's precious moments. We offer free lifetime maintenance; full cleaning and polish (plus rhodium for white gold) prong checking and tightening. For any manufacturing defects, we offer free replacement or repair within six months of purchase. We offer a trade discount for any repair work for wear and tear and accidental damage. Learn more here about how to take care of your engagement ring or jewelry. Learn more here about the services and price estimates for repairs for items out of warranty.

On Temporary Mount for Engagements/Proposals
We understand that picking the perfect ring, with the most perfect and unique design elements can be really hard to get right. We offer temporary mountings in a white gold or yellow gold, a classic 4 prong with a pinched shank to enhance the center stone for a loan for up to six months so that you can come back and re-design your ideal engagement ring with your partner. Once you return the ring, we offer you a the full value less $65 to cover the service cost of refurbishing/recycling the ring.

On Shipping:
See shipping page

On Payment Methods:
We accept credit cards (Visa, or MasterCard) and any other form of cash or cash equivalent payments. We offer an additional 1.5% merchant fee discount credit to any cash or cash equivalent payments (such as Chase QuickPay, PayPal, Bank Wire Transfers, Certified Bank Checks, Money Orders, or Personal Checks), applicable to non cash price quotes. Items paid by personal checks will be eligible for pick-up or shipped immediately once funds are cleared (normally 2-5 business days).  

Upgrade Policy
Any loose diamond can be exchanged at 100% credit for any replacement diamond of at least 2x or greater in value. The diamond that is being upgraded must be in original condition and accompanied by the original laboratory-grading document. In other words, this upgrade policy, is defined as a (minimum) of two times your original diamond purchase price. Your original diamond purchase price is applied to your upgraded diamond and you simply pay the difference.